Last updated:
TOP Gas & Plumbing (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what personal information we collect through this website, why we collect it and how we look after it.
Who we are
TOP Gas & Plumbing, 181A Milner Road, Claremont, 7708, Cape Town. Phone: 079 291 1611. Email: jehardie@gmail.com. Website: https://topgasandplumbing.co.za
What information we collect
- Enquiry form: your name, phone number, email address, the service you need and the details you include in your message.
- Direct contact: any information you share when you phone, email or WhatsApp us.
- Website usage: basic technical information such as your browser type and pages visited, collected through cookies as described in our Cookie Policy.
How we use your information
We use your information only to respond to your enquiry, provide quotations, schedule and carry out work, issue certificates of compliance and invoices, and keep records required by law. We do not sell your personal information or use it for unsolicited marketing.
Sharing your information
We only share your information where necessary to provide our services or where required by law, for example with our website hosting provider, email service providers, or regulatory bodies when issuing certificates of compliance.
Third-party services
This website displays Google reviews and an OpenStreetMap map, and links to WhatsApp. These services may receive technical information such as your IP address when their content loads or when you use them, and are governed by their own privacy policies.
How long we keep your information
We keep personal information only for as long as needed for the purpose it was collected, or as required by law (for example, tax and compliance records).
Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
Your rights
Under POPIA you may ask to access, correct or delete the personal information we hold about you, or object to its processing. To do so, contact us using the details above. You also have the right to lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).
Cookies
For details of the cookies used on this website and how to manage your preferences, please see our Cookie Policy.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.